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Friday, June 21, 2013

A new idea : How can Hospitability use the full power of social networks ?!




       We all agree that traveling has changed a lot when massive internet access arrived. Random people started planning their own holidays avoiding the old way of booking their trips in Travel Agencies. Just a few clicks, with a drink in their hands , from the living room with the collaboration of the whole family... Everybody can book Airplane tickets , rent a car , book a Hotel , local tours , museum tickets etc. from all around the world, with just a credit card. 

        By consulting Google street maps, online pictures , and above all ''THE NET Reviews & Ratings'', everybody can choose the places to visit , the places to eat, the Hotel , the Airplane company and every single detail that matters. TripAdvisor is the world's largest social-travel network, with over 100 million travelers using it. There are plenty of other websites that are rated as best in different countries and continents; for example Tophotels.ru in Russia and famous Lonely planet worldwide.

The result of all this? Cheaper, 100 % personalized vacations and of course travel experience has become way better than just 20 years before.

                 

                                But are people happier with this new  way of traveling ?! 


I personally think yes, but us humans aren’t satisfied easily, we always want more... 


The first branch that understands the needs of  travelers is always the airplane company.

And just a few years ago they gave the chance to their passengers to choose the seat directly from  online ticket booking procedure. Finally anyone can get the seat in the front of the plane , when you don't hear  the engine rumors a lot, and the taking-off and landing is ''softer''. Or you can get the seat near the emergency exit doors and so a tall 190 cm guy like me has enough room for the legs, next to the window or near the toilette if  you spent all your night clubbing and drinking beer ;) 




Oh what a wonderful thing!  My life has changed,  I am going to travel by airplane more frequently, I’m going to find a couple tickets and take my new girlfriend for a romantic weekend the next month :D ... 

But is that enough ?! Is it all I need ?! Unfortunately no :/ I told you before that us humans always want more... 

Just when the airplane is taking off  you regret your seat choice, because of a child crying , a drunk man and 3 women conversating so loud  that gives you headache...

So Choose your Seats please...






It's OK if you are going to make an hour flight , you can still get alive from all this mess.

But if you are going to make an 8 hours flight or more ?!

How will it be if the person who is sitting next to you is a 60 years old German businessman ?!

You can't understand each-other ( because of the language gap ) and you spend your 8 hours of flight without the possibility of chatting a little bit about the weather, the football or the global economy .

Don't worry ;) 

the KLM airplane company has found a solution!!!





You can choose your seat by checking the facebook profile of the person that is next to you!!! WOW

In the booking process of the ticket you can put your facebook or linkedin account on the website ( not obligatory ) and choose the seat next to a Czech Top Model , away from families with kids , away from an old couple that tells you the entire history of their kids and grandchildren. 

In the first class you can choose the seat next to a big of Wallstreet and show him, after a couple of champagne glasses, your project of growing your own company. 

Isn't this AMAZING!!!

From this idea I realised that the Hotel , Resort and every Hospitality company can use the same kind of process in booking rooms for holidays , business, golf courses and swimming pool seats .

I think that is truly important knowing who you are going to spend your holidays with. People who will surround you at your holidays , can make you have a wonderful vacation , or the worst of your life .

An old couple want a quite hotel , or at least a quite room away from crying kids and parents yelling at them.

A young group of friends want their room to be next to other young people, so they can socialize from a balcony to another, make new friends , learn different cultures , and why not, find their soulmate. Isn't this the right spirit of traveling for the young people?!

A family can choose a room , or a bungalow next to another family , so parents and kids can socialize together and maybe choose to meet each-other again at the same period next year.

So what I suggest is to build a section in the Accommodation websites with the truly Social part , where people can choose the floor of their room , the side with sea or mountain view, near to the elevator or not, and the most important thing, to create a social network that shows twitter/ facebook/linkedin profiles of people that are going to surround you during the holidays. 

I’m quite sure  that the rooms near to the ''Czech Top-model'' are going to be always fully booked  ;) , and the rooms near to the family with 4 small kids always empty :P 

But this is the motto of modern Business : Give to your Costumers what they want!!!

I want to end my article wishing you happy summer holidays! Hope you enjoy them! :D 


Today is 21/06/2013 and officially the first day of SUMMER!!! 


Klement Hasaj










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