Travel, Tourism and Hospitality

Sad Hotel's !!! Just what customers don’t want…

Personally i have travel a lot around the globe , and sleep in different kind of accommodation , From the floor of every Airport, to Hostel 10 person in one room with common bathroom , to the luxury 5 star Hotel’s member of ‘’Leading Hotel of The World’’ . I have worked in 4 different Hotel’s and own 3.

What consumers want most from a hotel in 2013 ?!

Hotel offerings such as wireless Internet, babysitting services or even an on-site bar can make or break a consumer's decision to book a particular hotel property. So, what do consumers really want in a hotel?

Promotional offers/discounts: When it comes to searching for a hotel, consumers are looking to get more for less. On Orbitz.com searches for promotional offers and discounts such as free parking and airport shuttle service took the top spots.Pool: Swimming pools by far get the kids excited when on vacation, and if you're traveling to Vegas or Miami, are more about the scene than actually swimming. But, as one of the top searched hotel amenities this proves that whether you're a single, couple or family swimming pools will likely remain one of the most important hotel amenities.The extras: There is strong consumer interest surrounding hotels that offer amenities that go beyond the basics. The number of hotels that welcome pets is rising and, surprisingly, so are consumer searches for pet-friendly accommodations.

Spa Service : There was also very strong interest in hotels that provide spa services and fitness centers. 

Quality of Sleeping : More and more booking website’s ask to the client’s to give a mark of the quality of sleeping. And they aren’t wrong because the main purpose of a hotel is sleeping in it ;) .

The helpful staff is really appreciated so as the fully accomplished of costumers need’s .

But the most important thing in a Hotel i think is :

The atmosphere

I think that the most important thing is the atmosphere in the hall when you enter in the Hotel , If you see half dark no light chill-out music, it makes you feel as a horror Movie .

I think that everybody has experience a sad Hotel in their life and remember it .

Hotel manager think that a 4 star hotel or a 5 star one have to be just serious , but their are wrong , don’t use the full potential of the Hotel . When people travel don’t want just a room , they want an experience, to feel it to remember and to tell to friend’s or family when they come back home.

In Rimini area for example we have 2 five star Hotel’s ( The Grand Hotel and the Isuite ) and more than 150 four star Hotel’s.

The five star Isuite organize ofter pool happy hour and party for guest’s and people from outside

 and in the grand hotel you can find party in the stile of ‘’The Big Gatsby’’ movie

And the 4 Star’s ?!

Absolutly nothing, just a few organize one time per week a party with their guest’s :/ , often you see a lobby like this : 

The sad think is that personally i think that a 70 room’s 4 star hotel near to the beach , should have by law Animation for kid’s , Babysitting service , for a couple that want to discover the city or the surrounding and be ‘’free’’ for a couple of hour’s etc etc etc . A birthday gift in the spa with massage and all the relax.

And every too day’s a Cocktail party in the Pool when guest’s spend their money on you exotic Cocktails and not Outside.

My dear reader's and Hotel Manager’s just Remember that Fun has no age, just give to your typical guest what they want, An exclusive hotel in Venice should make a masked party like this , and will be an amazing experience for they wealthy clients.

The Hotel should be just as a Cruise Ship, where Guest find every service they need inside the Cruise and Spend all their money Inside.

So you can make guest’s ore happy , earn some extra Money from Services , and get better reviews from the Guest’s .

And more the Hotel is full of people more you have fun , it is just as a Disco , more people are inside more you want to make the row for the entrance .

The Negresco is an example to follow :

The best Hotel in all the Cote Azur , National monument of France, protected by UNESCO . Founded by Henry Negresco a Rumanian Violinist , Who organize the most famous party in his Hotel for guest’s as Pablo Picasso , Salvador Dali  ‘’hôte fidèle de l'hôtel’’

So just entertain your guest’s and don’t’ run a Sad Hotel please , i don’t want to book in one of this ;)

See you

Klement Hasaj